FAQ

Yes. Just click HERE to order your samples. We want you to feel the quality of the materials and finish we offer.

Yes, we currently offer a selection of finished pieces from stock. If you choose a piece from our stock, we will send you a picture for your approval before arranging delivery.

Standard pieces are made to order. From start to finish, we will keep you updated on the status of the production. Before we ship your order, we will send you detailed images of the piece to ensure you are satisfied.

Custom pieces are made to order. From start to finish, we will keep you updated on the status of the production. Before we ship your order, we will send you detailed images of the piece to ensure you are satisfied.

We currently dont have a showroom in the UK.

Absolutely! We want our customers to feel comfortable with their purchase, so we are happy to send you a sample of the wood we use so you can get a better feel for what you are buying.

Our furniture will arrive at your door in a flat pack. The assembly of all our furniture takes no more than 20 minutes and is simple and easy for anyone. Upon request, we will take care of the assembly.

In the highly unlikely event that you have received the wrong product, contact us within 24 hours of receiving the delivery.

Hardman Design products are manufactured in Ukraine.

Hardman Design is dedicated to ecologically sourced wood products.

Placing an order with Hardman Design couldn’t be easier. Simply visit the relevant page for the furniture you’re interested in, select the correct specifications and ‘add to cart’. Alternatively, feel free to contact us if you want increased customization.

Each of our products come with our very own 5 year guarantee. This guarantee covers the structural integrity of your furniture and all of its components, as well as covering against faults or defects from manufacturing. Under this guarantee, we will supply you with a new replacement part, partial refund or a complete new unit, depending on the nature of the claim.

If this happens, contact us right away. You can contact us on hello@hardmandesigns.com. We will then investigate what happened and make sure you receive your entire package.

Once the item has been delivered, it is up to you what to do with the packaging. However, we recommend that you keep the packaging, it is ideal for protection in case the furniture needs to be transported again. The furniture is delivered in a solid wooden box, specially designed for the transport of furniture and fragile items.

Yes, you can cancel your order of a standard product up to 30 days after receiving the item.

If you wish to cancel an order, please contact us directly by phone or email.

If you cancel your order before receiving the items, you will receive a cancellation confirmation immediately, and the ordered furniture will not be delivered.

If you are not satisfied with your delivered piece of furniture, you can return it. We charge the following fees for the collection of standard products: United Kingdom (UK): £100. Unfortunately, custom-made products cannot be returned.

If you’re unhappy with the color of your product, please contact us immediately. We prioritize your satisfaction throughout the creation and production process to ensure you receive exactly what you expect. In such cases, give us a call or send an email, and we’ll address the issue as soon as possible.

First, contact us to discuss your bespoke furniture needs. We will design your piece, send you sample materials, and provide a quote. Once you are completely satisfied and place your order, we will begin the handcrafted build in the Hardman Design workshop. Upon completion, you will receive detailed images of your finished piece. Your custom-built furniture will then be delivered to you by our delivery team, ready for you to enjoy.

The period between the payment date and delivery date is approximately 10 weeks. If you choose to modify your order specifications during this time or the final product is not accepted, an additional 3 – 6 week lead time may be required.

Hardman Design specialises in hand-crafted dining tables, but also builds a collection of dining chairs and benches, luxury armchairs, bed frames, and shelving/cabinets. Contact us to discuss your specific requirement.

Materials can be tailored to match your bespoke design, so contact us to discuss your preference. We pride ourselves on handcrafting furniture from quality, locally-sourced natural materials. Typically, our pieces are made using strong and attractive oak, walnut, and maple. Some of our pieces feature steel legs, while Spanish leather and wool complement our seating range.

This is up to you. Typically, we enhance our collection pieces with hardwax oil from the Osmo range, thanks to its high-quality and longevity. However, if you’d prefer a different finish - including a regular clear coat - we are more than happy to fulfil this request.

Yes, Each of our products comes with our very own 5 year guarantee. This covers the structural integrity of your furniture and all of its components, as well as covering against faults or defects from manufacturing. Under this guarantee, we will supply you with a new replacement part, part refund or a complete new unit, depending on the nature of the claim.

All of our custom-made pieces are delivered flat-packed. But don’t let this dissuade you. We deliver with our own team and, in the majority of cases, we install it for you. If you choose to assemble your furniture yourself, then rest assured, because assembly is very simple and should take no more than 20 minutes. Then you can enjoy your new piece of furniture, built to last for generations. 

Custom-made products can be canceled as long as production has not yet begun. Once production has started, the order cannot be canceled due to the personalized nature of these items. After receiving your custom-made product, returns are not accepted, as these items are crafted specifically to your unique specifications and are not resellable to other customers.

If your custom-made product arrives damaged or faulty, please contact us immediately within 24 hours of receiving the shipment. To process any claim, please keep the original packaging and all documents related to the packaging and the product. Our policy requires us to first attempt to rebuild or repair the product to meet the agreed specifications. A refund will only be considered if the issue cannot be resolved through rebuilding or repair.

Payment information will be sent directly to the email address you provided us upon ordering. Usually, the information will come straight through to your inbox, however, it is best to check your junk mail before contacting us. Failing that, feel free to contact us directly, and we will ensure all payment information is sent to you.

All payment made to Hardman Design is done through a secure and confidential process.

VAT invoices are available upon request, and we would be happy to send you one  if needed.

Yes, payment via PayPal is possible.

There are a number of ways you can pay for your order. Each payment method is secure, so you can be safe in the knowledge that each method keeps your money and details safe. These methods are: Transferwise Transfer, Google Pay, Apple Pay, Mastercard, Visa, American Express

The period between the payment date and delivery date is approximately 10 weeks. If you choose to modify your order specifications during this time or the final product is not accepted, an additional 3 – 6 week lead time may be required.

Once your order has been shipped, we will contact you directly to arrange the delivery date and time. Please make sure you provide us with contact details (phone number and address) upon ordering, so we can contact you to arrange delivery and avoid any delays.

Mostly, your items will be delivered together. Occasionally they will arrive separately, but this is not the norm. We like to track our carbon footprint as much as possible, that’s why we’re dedicated to making as few deliveries as possible.

If you would like to change your delivery address, please get in touch with us, and we’ll be sure to change the address in our system. You can contact us via email on hello@hardmandesigns.com or telephone on +44 20 8106 2919.

You can provide detailed delivery instructions when we arrange the courier and delivery process with you. Any instructions you have should be given to us either via telephone or email.

Once your order leaves our production facility, it takes between 5–10 business days before it gets to your home. During this time you will be given a tracking number, and you will be contacted by our delivery partner who will schedule a suitable time to deliver your order.

The delivery is free to the room of your choice. If you would like white glove delivery with installation, it costs a flat rate of £90. For available postcodes, please get in touch. This service is available for GB customers.

All items are delivered flat packed, which means that the table legs still need to be attached. Do not worry, the assembly is very simple, the assembly should take no more than 20 minutes. After that, you can directly enjoy your new piece(s) of furniture!

Hardman Design delivers worldwide. Delivery times vary between Europe and the rest of the world. However, we accept custom orders from many countries outside of Europe. 

The liability transfers to you once the order has been safely delivered to your property.

Any damage upon receipt of goods must be noted on the Proof of Delivery document that the delivery team will ask you to sign. Failing to do this will nullify any insurance claim.

If you choose delivery with installation, it is your responsibility to ensure that the goods you ordered can be delivered to your room of choice. Check the measurements of any entrances or hallways to ensure the goods can be transported into place by the two-person team.

All tables are delivered flat-packed. To get the packaging size, add 10 cm to each dimension of the tabletop.

Yes, any circumstances where ordered products cannot be delivered into the room of choice may incur additional costs.

Yes, after your order is completed and securely packed, your delivery is insured until it reaches your property.

A custom order may be canceled only if both HD and the client mutually agree to do so. This agreement must be confirmed in writing by both parties.

In the event of a mutual agreement to cancel a custom order, an administration fee amounting to 10% of the total order value will be charged. This fee covers part of the costs incurred in the preparation and processing of the order, including but not limited to design, labor, and materials procurement.

To initiate a cancellation, the client must submit a written request to HD. Our team will then evaluate the request and, if agreed upon, will process the cancellation. The administration fee will be deducted from any refunds or will be invoiced separately if no payment has been made.

Please note that any deposits made at the time of placing a custom order are non-refundable and will be considered part of the administration fee if the order is canceled.

If a client wishes to make changes to a custom order instead of canceling it, we request that the changes be communicated as early as possible. Amendments may be subject to additional charges depending on the nature and timing of the changes.This policy helps HD to manage our resources effectively while ensuring that we can continue to offer high-quality, tailored solutions to all our clients. We appreciate your understanding and cooperation.